Reignite-Support-iconW

Reignite Support

Contact us

Reignite-Support-iconW

Reignite Support

Contact us

At Reignite Support, we are passionate about providing the highest quality NDIS services to our participants. We understand that every person living with disability has unique needs, which is why we have adapted a Person-Centred approach to our services.

Our commitment to develop the right care plan begins with a free caring consultation with one of our Support Coordinators. Our Support Coordinator will take time to discuss individual’s needs, goals and aspirations. From this, a personalised Care Plan will be developed. This also includes ensuring we match the perfect caregivers to suit your unique situation.

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If you have any questions or would like to enquire about our services, please do not hesitate to contact us. Our team of dedicated professionals is available to assist you with any queries you may have. To get in touch with us, you can fill out our contact form on our website, give us a call, send us an email and we will be happy to assist you.

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Reignite Support team is committed to provide ongoing care and support to our participants, regular review of their Care Plan and incessant coordination of caregivers. From companionship to nursing care, a few hours a week or 24/7, in community or in the comfort of your own home, Reignite Support will work with you to achieve your short, medium and long-term goals.

South Australia

SA Branch

08 8166 1185

info@reignitesupport.com.au

52 Galway Ave North Plympton SA 5037

Northern Territory

NT Branch

08 7924 7678

darwin@regnitesupport.com.au

16 Charlton court, Woolner , NT 0820

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Complaints & Compliments

At Reignite Support, we strive to provide the highest quality NDIS services to our participants. We understand that from time to time, things may not go as planned, and you may have a complaint or feedback that you would like to share with us. We take all complaints seriously and aim to resolve them as quickly and efficiently as possible.

If you have a compliment, we would love to hear it! You can share your positive feedback with us through our website or social media pages.

Internal Complaints Handling Procedure:

Step 1: Contact Us
Please contact us by phone or email with your complaint or feedback. We will aim to respond to your complaint within 24 hours and acknowledge receipt of your feedback.

Step 2: Investigation
Our team will investigate your complaint and provide a response to you within 10 business days. If we require more time to investigate your complaint, we will notify you and provide you with a timeframe for our response.

Step 3: Resolution
We will aim to resolve your complaint as quickly and efficiently as possible. If we are unable to resolve your complaint to your satisfaction, we will provide you with information about how to escalate your complaint to the NDIS Commission.

We ensure that all complaints will be treated confidentially and will only be shared with staff members who need to know in order to resolve the issue or pass on your feedback.

NDIS Complaints Handling Procedure:

If you are not satisfied with the outcome of your complaint or feedback to Reignite Support, you can escalate your complaint to the NDIS Commission. The NDIS Commission is an independent agency that handles complaints and concerns about NDIS providers.

You can contact the NDIS Commission by emailing feedback@ndis.gov.au or calling 1800 800 110.

We value your feedback and are committed to providing the best possible service to our Participants

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