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Reignite Support

FAQ

Reignite-Support-iconW

Reignite Support

FAQ

Understanding

What is NDIS ?

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).

 

Reignite Support is an NDIS provider with a thorough understanding of the scheme. Our friendly and knowledgeable staff are here to support you and ensure a smoother journey. Whether you need assistance with plan management, support coordination, or finding suitable service providers, we’re dedicated to helping you every step of the way. We’ve compiled a list of frequently asked questions, but if you have any additional inquiries, please don’t hesitate to contact us. At Reignite Support, we’re committed to providing the necessary guidance and support to help you navigate the NDIS effectively.

As a Participant

NDIS Journey

Step 1
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Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability
Step 2
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NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

 

Step 3
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Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Step 4
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Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Step 5
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Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Step 6
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Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

Need Help

Frequently Asked Question

To apply for NDIS funding, you will need to complete an Access Request Form and submit it to the National Disability Insurance Agency (NDIA). You can also contact the NDIA on 1800 800 110 for assistance.

To apply for NDIS funding, you will need to complete an Access Request Form and submit it to the National Disability Insurance Agency (NDIA). You can also contact the NDIA on 1800 800 110 for assistance.

If you want to change something in your plan, you can always request a plan review. Make sure you explain as clearly as possible how and why you need to make changes.

Our team of experienced support workers work closely with participants to develop a personalised plan that helps them achieve their goals, increase their independence, and improve their quality of life.

Reignite Support offers a wide range of services to support to people with physical disabilities, neurodivergent individuals and people with a combination of different challenges including, ADHD, Down Syndrome, Autism, Alcohol Foetal Syndrome, Bi-Polar disorder, Schizophrenia, Dementia, depression and much more.

Our services include:

  • Accommodation/Tenancy Services
  • Assist-Life Stage, Transition
  • Assist-Daily Life
  • Travel/Transport Services
  • Community Nursing Care
  • Daily Tasks/Shared Living
  • Innovative Community Participation
  • Life Skills Development
  • Household Tasks
  • Community Participation
  • Group/Centre Activities

Neurodiversity is a concept that there are a variety of ways that people’s brains process information, function, and present behaviourally. Rather than thinking there is something wrong or problematic when some people don’t operate similarly to others, neurodiversity embraces all differences.

Supported Independent Living (SIL) is a type of NDIS service that provides support to individuals with disabilities to live as independently as possible in their own home or in a shared living arrangement.

Depending on your lifestyle, goals and individual needs, the cost of living in supported accommodation will vary. Generally, there are two kinds of expenses that every resident needs to cover in a shared home:

  1. Daily support expenses – this is to cover any help needed for personal care, preparing meals and/or supervision to carry out one’s daily tasks. It is important to note that NDIS funding only covers this category of expenses.
  2. Living or lifestyle expenses – all other living costs, including rent, utilities, groceries or any other lifestyle choices need to be paid by you, either through your Disability Support Pension (if you are eligible), your own sources of funding, or a combination of the two.

Please call us to discuss or email us any relevant information or assessments that can help the Reignite Support to understand the participant’s individual support needs, or assist with the reasonable and necessary decision-making process.

All Reignite Support Direct Support Workers have relevant qualifications and experience in the disability support sector. They undergo regular training to ensure they have the skills and knowledge to provide the best possible support to our participants.

We take feedback and complaints seriously and have a comprehensive complaint handling procedure in place. Please contact us if you are not satisfied with the service provided, and we will do our best to resolve the issue.

You can get in touch with Reignite Support by phone, email, Facebook or by filling out the contact form on our website. Our friendly team will be happy to answer any questions you may have and assist you with booking NDIS services.

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